Frequently Asked Questions
General Questions
What is RapidsPremium.com?
RapidsPremium.com is the official destination for luxury suites and premium seating of the Colorado Rapids. This website is managed by the Colorado Rapids and powered by SuitePro.
Am I buying directly from the Colorado Rapids and DICK’S Sporting Goods Park?
Yes, the suites and tickets listed on this website are directly from the Colorado Rapids.
How is my information protected?
Your personal and payment information is securely encrypted using industry-standard measures. Payment details are handled in compliance with PCI DSS, the security standard for protecting credit card data. For more details, refer to our Privacy Policy.
Shopping for a Suite
How do I book a Colorado Rapids suite?
To reserve a suite, go to the Reserve Now page, select the game you’re interested in, and explore available suite options. You can book directly through the website using your credit card or contact the Colorado Rapids Premium Seating Department at 303-615-8900 or [email protected]
When will I receive my tickets after booking a suite?
Once your booking is confirmed, a representative from the Rapids Premium Seating team will contact you to arrange ticket delivery.
How are my tickets delivered?
Suite tickets are delivered digitally. After purchase, you’ll receive instructions to access and download your tickets. All tickets are mobile-only, and we recommend electronically transferring tickets to your suite guests prior to arrival.
Will the suite be private to my group?
PAll Colorado Rapids suites and Lookouts offer private space for your group. For any non-Rapids events, some spaces may be semi-private. .
Are suites ADA accessible?
Yes, our suites are ADA accessible.
Can I view the purchase terms?
Yes, please click here to read the Colorado Rapids Ticketing Terms and Conditions
Payment
What forms of payment are accepted?
We accept the following payment methods:
- Major credit cards (Visa, Mastercard, American Express, Discover)
- Mobile Payment (Google Pay)
- ACH/Bank Wire Transfers (upon request)
Is payment required in full?
Yes, full payment is required to secure your suite or premium tickets.
Are there additional fees?
No hidden fees. The price listed is the total amount you will pay. Certain suites include food and beverage options; others do not. Please refer to the suite details for more information.
Refund Policy
Can I cancel my suite reservation?
All sales are final, as outlined in our Terms and Conditions. For more details on event rescheduling or cancellations, please review our terms.
What if my event is postponed or rescheduled?
If an event is rescheduled, your tickets will remain valid for the new date.
What if my event is canceled?
In the case of a canceled event, we will issue a refund to the original purchaser or assist in applying funds to a new event.
Planning Your Suite Experience
How and when do I order catering?
Catering can be ordered for suites that do not include food and beverages. Once your suite is booked, a Rapids representative will reach out to provide catering options. Catering orders must be placed 7 business days before the event. You may also order food on game day, but the menu will be more limited.
Can I purchase additional tickets for my suite?
Check your suite reservation to see if additional tickets (also known as Standing Room Only or SRO tickets) are available. You can purchase these tickets through your Colorado Rapids Suite Representative.
What is the child ticket policy?
Children under 3 years old do not need a ticket for entry into the stadium. Suites provide a private, secure space for families with younger children.
What am I allowed to bring into the suite?
Soft-sided personal size bags and containers no larger than 14”x14”x6” are allowed into DICK’S Sporting Goods Park. We do not offer a bag check.
Does my suite ticket give me access to other areas?
All suites include access to our exclusive suite level. The American Family Summit Suite offers additional access to the American Family Summit Club, while the Lookout space provides entry to the North Boundary area.
Match Day Questions
Where do I park?
Parking passes are generally included with suite purchases, and valid in the premium lots at DICK’S Sporting Goods Park. Parking details will be provided after your booking.
Where are the VIP entrances?
The VIP Entrance is located at the corner of 60th and Victory Way.
When does my suite open?
Suite access opens 90 minutes before the game begins.
Can I order food and drink during the game?
Yes, you can place in-game orders through your suite attendant.
Do I tip the suite attendant?
Yes, gratuity is customary for suite attendants.
What should I do if there’s an issue with my suite on gameday?
Contact your Rapids suite representative or reach out to DICK’S Sporting Goods Park staff for assistance.
Issues
I’m having trouble booking a suite online. What should I do
If you’re experiencing difficulties, please call 303-615-8900 or email [email protected].
Can I use a different payment method?
We also accept ACH/bank wire transfers. Please contact us to discuss alternative payment options.
I haven’t received my tickets yet. What should I do?
If you haven’t received your tickets, please contact your Rapids Premium Seating Representative at [email protected] or call 303-615-8900 for assistance.